Hangzhou tax authorities have made notable moves in smart taxation. A digital human named Xiaoshui now provides interactive Q&A in service halls, and a smart form assistant auto-extracts contract information to pre-fill forms, cutting invoice application time from item-by-item manual entry to just minutes while lifting accuracy from 40% to over 98%. The 12366 hotline has built a tax consultation AI agent with over 92% accuracy on full business queries. Invoice-quota approval has moved to centralized smart-tax review, with machines screening, systems judging and humans verifying, cutting grassroots workload by 95% and approval time from 3.8 working days to 1.3. In talent development, the bureau partners with Zhejiang University on an AI-plus-tax graduate program, sending frontline officers to study with real problems and bring new methods back to their posts, filling the gap in digital cross-disciplinary talent.
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Hangzhou Tax Bureau Forges New Path in Smart Taxation with Digital Empowerment
Hangzhou tax authorities are advancing smart taxation across intelligent services, collaborative governance and talent development. A digital human named Xiaoshui answers questions in service halls; a smart form assistant cuts invoice application time to two minutes and lifts accuracy from 40% to over 98%; the 12366 hotline AI agent answers over 92% of queries correctly; centralized invoice-quota approval reduces grassroots workload by 95% and shortens approval time from 3.8 working days to 1.3. The bureau also co-founded a graduate training base with Zhejiang University on AI plus taxation to cultivate digital talent skilled in data analytics and large-model applications.
2026-09-02