Shanghai Tax Open Month: Robot "Yueyue" and Smart Screens Showcase Digital Tax Services

In August, Shanghai held its sixth Government Open Month. As a participating body, the Shanghai tax authorities organized a series of experience activities inviting representatives to visit service windows, the 12366 hotline and enterprise exchange sessions. During the month, the Baoshan district tax office hosted a special open event for tax service agencies themed on immersive interaction. At a streamlined high-frequency window, a filing was submitted, auto-compared and instantly fed back, with the taxpayer's phone nearly synchronized to completion. At the 12366 hotline open day, university students entered the Songjiang district call center. Before a smart big screen they learned about the hotline's service architecture, work-order flow and interaction mechanisms; from the intelligent robot "Yueyue"'s second-level replies to human agents' remote video and screen-sharing assistance, an integrated hotline, network and online interaction service system came into view. Other activities included a "first lesson for startups" at the Jinshan district office. Across the month, more than 30 immersive activities were designed for different groups.